Service operator
Parental Contribution Service (PCS) is operated by Right First Time UK Ltd, Company No. 17493370.
PCS is a service of Right First Time UK Ltd. It is not a separate company, CMS, DWP, a court or a government body.
PCS Policies & Service Information
The important rules, privacy information, voluntary agreement, safety information and service notices for using PCS are kept together here.
Terms of Use
Read the terms that apply when creating and using a PCS account.
Read Terms of UsePrivacy
Read how PCS handles information used within the service, including message safety-pause records.
Read Privacy InformationCost & access
PCS costs £10 per parent, per year. This is a service-access cost and is separate from child contributions between parents.
Read Cost & AccessDomestic abuse & communication safety
Direct PCS messages can be paused for a family case where a parent has a safety concern. PCS does not investigate domestic abuse; specialist and official support should be used.
Safety & supportPCS Parent Charter
As a PCS service commitment, parents can expect fair and respectful treatment, plain-language information, clear records, appropriate privacy controls, access to the PCS records available to their account and a clear explanation of what PCS can and cannot do. This is a service standard, not a new statutory right.
Parent responsibilities
Parents should provide information honestly, keep important circumstances reasonably up to date, protect their login details, use child-focused communication and avoid knowingly submitting false or irrelevant material.
Accessibility & support
If you need larger text, simpler wording, help understanding a page or another reasonable accessibility adjustment, contact Right First Time UK. You may ask a trusted support person or professional to help you understand documents, but they should not use your login as if they were you.
PCS service notice
PCS is a voluntary Right First Time UK service. It is not the Child Maintenance Service (CMS), the Department for Work and Pensions (DWP), or a court. PCS records and calculations are not themselves statutory CMS calculations or court orders.
Records & agreements
PCS can help parents keep records of voluntary arrangements, agreement versions and recorded payments. The legal effect of any document depends on its contents and the circumstances in which it is used.
Private / Voluntary Agreement
Read the basis on which two parents choose to use PCS and how a proposal becomes part of the recorded PCS arrangement.
Read Voluntary AgreementAnalytics & service usage
PCS uses privacy-minimised first-party analytics for visitor figures, successful logins and page/tool usage. Message contents, agreement evidence and bank/card details are not copied into the analytics table.
Read Privacy Information